Cancellation & Refund Policy

1. Booking Confirmation

All quotations are subject to availability and price changes until the applicable travel supplier confirms the reservation.

Payment of a deposit does not, by itself, guarantee availability, price or booking confirmation.

Fair Rate Travel Agency will provide booking confirmation once the relevant supplier has confirmed the reservation.

2. Supplier Cancellation and Refund Conditions

Cancellation, amendment, no-show and refund conditions are governed by the applicable hotel, airline, airport transfer provider or other travel supplier, together with any separately disclosed Fair Rate Travel Agency terms and applicable law.

Some bookings may be fully refundable, partially refundable or non-refundable depending on the selected rate, fare, supplier and cancellation deadline.

Customers must be informed of the applicable booking-specific conditions before payment or booking authorization.

3. Important: Please Note

Hotels may charge additional mandatory fees that are payable directly by the guest at the property. These may include, but are not limited to, resort fees, facility fees, city taxes and other locally applicable charges.

Hotels may also require guests to provide a valid credit card or cash deposit upon arrival as a guarantee for incidental expenses, such as minibar purchases or other additional services.

Fair Rate Travel Agency acts as a travel booking intermediary and is not responsible for the quality or delivery of services provided directly by the hotel. If guests experience problems with their accommodation, room condition, service quality or other hotel-related matters during their stay, they should immediately contact the hotel's management for assistance.

4. Amendment & Cancellation Policy

Any request by a customer to modify an existing hotel reservation, including changing travel dates, guest information or accommodation arrangements, will be treated as a reservation amendment.

Fair Rate Travel Agency may assist customers in submitting amendment requests to RateHawk or the applicable hotel supplier. However, approval of any amendment is subject to the supplier's terms and conditions and cannot be guaranteed.

Cancellation of a hotel reservation or failure to arrive at the hotel (no-show) may result in penalties, including the loss of the full reservation amount.

All hotel bookings made through Fair Rate Travel Agency using RateHawk as the accommodation supplier are strictly offered at non-refundable rates, as stated in the applicable RateHawk booking policy.

Guests must arrive and complete check-in within the hotel's permitted check-in period. Where the hotel requires advance notification of a late arrival, customers must notify the hotel before the specified deadline.

Failure to notify the hotel of a late arrival may result in the reservation being treated as a no-show, cancellation of the booking and forfeiture of the amount paid, subject to the hotel's applicable terms.

5. Cancellation Requests

Customers requesting cancellation or modification must contact bookings@fairratetravelagency.com.

Refund eligibility and cancellation charges depend on the applicable supplier conditions, cancellation deadlines, separately disclosed agency fees and applicable legal requirements.

Submitting a cancellation request does not automatically establish entitlement to a refund.

6. Refund Processing

Where a refund is approved and due, Fair Rate Travel Agency will process the amount for which it is responsible without unreasonable delay after the refund entitlement and amount have been established.

Refunds for card payments will ordinarily be returned to the original payment method, subject to the payment provider's procedures and applicable law.

Processing times may vary depending on the bank, payment provider and supplier.

Where the customer pays an airline or other supplier directly, that payment recipient is responsible for handling the applicable refund.

7. Deposits and Service Charges

Deposits and service charges are subject to the terms disclosed to the customer before payment.

Any non-refundable amount must be clearly identified before payment and must comply with applicable law.

Fair Rate Travel Agency's service charge may vary according to the approved quotation and the authorized representative's selected percentage.

The applicable service charge must be clearly disclosed on the customer's quotation or invoice.

8. Supplier Changes or Cancellations

If a supplier changes or cancels a confirmed service, Fair Rate Travel Agency will assist the customer in identifying available alternatives, refunds or other applicable remedies.

Additional charges or replacement arrangements require the customer's authorization.

9. Customer Responsibility

Customers must review their passenger names, travel dates, destinations, accommodation, flight details, travel documents and applicable cancellation conditions before authorizing a booking.

10. Payment Security

Customers must make payments only through payment methods officially authorized and communicated by Fair Rate Travel Agency.

Customers must not transfer booking payments to referral partners or affiliates unless expressly authorized in writing by Fair Rate Travel Agency.

11. Customer Agreement

Before payment or booking authorization, customers must be provided with the applicable booking-specific cancellation and refund conditions and must acknowledge that they have reviewed and accepted those conditions and this policy.

12. Applicable Rights

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.