Privacy Policy

Information We Collect

Depending on how you use our services, we may collect information you provide directly to us, including your name, email address, telephone number, account information, travel dates, destination, number of travelers, room requirements, citizenship or residency information needed for travel searches, quotation requests and other information you voluntarily provide when requesting or arranging travel services.

We may also process technical information necessary for the website and mobile application to function, such as device, browser, application and usage information where applicable.

How We Use Information

We may use information to provide and improve our services; operate the Trip Calculator; search for travel options; prepare quotations; communicate with customers; provide customer support; process travel requests and bookings; maintain user accounts; prevent fraud or misuse; comply with legal obligations; and maintain the security and functionality of our services.

Travel Service Providers and Third Parties

To provide travel services, information may be processed by or shared with service providers where necessary, including hotel providers, airlines, airport-transfer providers, booking and travel technology providers, payment providers where applicable, and other suppliers involved in fulfilling a customer's requested travel service.

We may also use technology and hosting providers necessary to operate our website and mobile application.

We do not sell users’ personal information.

Payments

Where payment services are provided through third-party payment providers, payment information may be processed by those providers according to their own privacy and security practices. Fair Rate Travel Agency does not claim to store full payment-card information unless expressly stated at the point of collection.

Payment and Banking Information

Fair Rate Travel Agency may collect banking or payment information from registered representatives for the purpose of processing commission payments and other amounts owed to them. This information may include the representative’s bank name, account holder name, account number, branch information, and other information necessary to process payments.

Banking and payment information is collected only for legitimate payment and account-management purposes. Fair Rate Travel Agency takes reasonable measures to protect this information and does not use representatives’ banking information for advertising or marketing purposes. Where necessary to complete a payment, relevant information may be provided to banks, payment processors, or other financial-service providers involved in processing the transaction.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and meet applicable legal, accounting and regulatory requirements.

Account and Data Deletion

Users who have an account may request deletion of their account and associated personal information using the account-deletion option provided within the Fair Rate Travel Agency application, where available, or by contacting Fair Rate Travel Agency.

Deletion requests may also be submitted through the contact information provided below. Certain information may be retained where required for legal, regulatory, fraud-prevention, accounting or legitimate record-keeping purposes.

Children's Privacy

Fair Rate Travel Agency's account and booking services are intended for adults. We do not knowingly invite children to independently create accounts or provide personal information without appropriate involvement of a parent or legal guardian. Information concerning children may be provided by an adult when necessary to arrange family travel.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. Updates will be posted on this page with a revised effective date where appropriate.